Accessibility Statement

Our aim

Aham Nirvana is for people who often arrive tired, unwell, or in difficulty. A website that is hard to use is a poor way to meet them. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the Platform.

This statement says where we actually stand, including what is not finished. We would rather tell you that than claim a standard we have not tested against.

Where we stand today

The footer of every page carries a WCAG 2.2 AA ready mark. This section is what it means, precisely — it links here so the claim can be checked rather than taken on trust.

What "ready" means, and does not. It means the Platform has been tested against WCAG 2.2 at level AA, that the failures found were fixed, and that the public pages currently pass every automated and manual check we have run. It is not a certification, and it is not an audit by an independent third party. Nobody has assessed this site but us.

What is not yet done. We have not used the Platform with a screen reader, we have not reviewed every dialog by keyboard, and the pages behind sign-in have had less scrutiny than the public ones. Until those are complete we do not claim conformance — "ready" is our honest description of where the work has reached, and the list below is what stands between that and the word "conformant".

What we know is not right yet

• We have not tested the Platform with a screen reader in use. We have inspected what a screen reader would be given — the accessibility tree, names, roles and states — but that is not the same as listening to it, and we do not want to imply otherwise.
• The session time picker and dialogs have not been through a keyboard review.
• Pages behind sign-in — your account, and the practitioner dashboard — have had less testing than the public pages.

The payment step is not ours. Card details are handled inside a checkout window provided by Razorpay, our payment processor, so that they never reach our servers. That window is their software and we cannot change what is inside it. Testing found problems there we have reported to them: a button with no name, text below the contrast minimum, and a setting that prevents zooming on a phone. We have given the window itself a name so you at least know what it is when you reach it. If the payment step is not usable for you, email **namaste@ahamnirvana.com** and we will take the booking and payment another way.

This list is what we know about. It is not a guarantee that nothing else is wrong, and we will update it as the audit progresses.

What does work

The public pages pass automated WCAG 2.0, 2.1 and 2.2 A and AA testing with no violations, including with menus open.

We have also checked by hand, against the criteria added in WCAG 2.2:

• Target size. Every interactive element either meets the 24 by 24 pixel minimum or is spaced far enough from its neighbours to satisfy the spacing exception.
• Keyboard. The site is operable by keyboard. The currency and language menus can be reached and used by tab and Enter, Escape closes them, and focus returns to the control you opened them from.
• Focus visibility. Keyboard focus is always visible.
• Dragging. Nothing on the Platform requires a dragging movement.
• Authentication. Signing in requires no puzzle, no CAPTCHA and no memory test. You can sign in with a one-time code sent to your email, or with Google.

The Platform is built with standard HTML semantics, headings, form labels and alternative text throughout. Text meets the 4.5:1 contrast minimum. Pages resize and reflow without loss of content, and colour is not used as the only means of conveying information.

Telling us about a problem

If you cannot use part of the Platform, please tell us — it is the fastest way for us to fix it, and a report about a real task you were trying to complete is more useful to us than any audit.

Email **namaste@ahamnirvana.com** with:

• the page or the thing you were trying to do,
• what happened, and what you expected,
• the browser or assistive technology you were using, if you know it.

We read every one. If something is blocking you from booking a session, say so and we will help you complete it directly while we fix the underlying problem.

Booking another way

If the website is not workable for you for any reason, email **namaste@ahamnirvana.com** and we will arrange a session for you without it.

Ongoing work

Accessibility is not a project we intend to finish and file away. When we complete the manual audit we will update this statement with the result, including anything that remains outstanding.