Practitioner Code of Conduct

Practitioner Code of Conduct – Aham Nirvana (ABRYX TECH LLP) Effective Date: 28 August 2026 Version: 1.0 1. Purpose & Spirit of This Code This Practitioner Code of Conduct (“Code”) sets out the standards of behaviour, professionalism, and service quality expected from all wellness practitioners (“Practitioners”) who offer services through the Aham Nirvana Platform (“Platform”), operated by ABRYX TECH LLP (“LLP”, “we”, “us”, “our”). The Platform is designed to support self reflection, meditation, manifestation, self improvement, and holistic conscious/spiritual healing through independent practitioners of meditation, reiki, tarot reading, astrology, yoga, breathwork, hypnotherapy, EFT/NLP coaching, chakra healing, manifestation coaching, and related modalities. This Code is intended to protect clients (“Clients”), maintain trust in the Platform, and uphold the spiritual, ethical, and professional values of Aham Nirvana. Terms used in this Code (such as “Platform”, “Services”, “Practitioner”, “Client”, “Session”) shall carry the same meaning as in the Platform’s Terms and Conditions / Practitioner Agreement. In case of any ambiguity, this Code should be read harmoniously with those documents. 2. Core Values & Non Discrimination Practitioners are expected to embody the following values in all interactions on the Platform: • Non judgmental & inclusive space: Treat every Client with dignity, respect, and care, regardless of their background, beliefs, or life choices. • No discrimination: Do not discriminate against any Client on the basis of religion, caste, gender, sexual orientation, disability, age, nationality, marital status, or any other protected characteristic. • Respect for diverse traditions: Honour diverse spiritual, cultural, and philosophical traditions. Do not disparage, mock, or undermine any tradition, deity, practice, or community. • Professional warmth: Be kind, patient, and present. The healing space must feel safe, confidential, and supportive. Any form of hate speech, derogatory remarks, or exclusionary behaviour is strictly prohibited. 3. Scope of Practice & Prohibited Claims 3.1 Nature of Services Practitioners acknowledge and agree that: • The Services offered on the Platform are not medical, psychological, or psychiatric treatment. • Practitioners are independent wellness providers, not employees, agents, or legal representatives of the LLP. • The Platform and the Services are not a substitute for professional medical care, mental health treatment, or emergency services. 3.2 Prohibited Claims & Conduct Practitioners must not: • Claim to diagnose, treat, cure, or prevent any medical or mental health condition (e.g., depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, etc.). • Guarantee specific outcomes (e.g., “You will be healed in 3 sessions”, “100% manifestation guaranteed”, “I can remove all your problems”). • Claim to replace therapy, medicine, or doctors, or discourage Clients from seeking appropriate medical or mental health care. • Claim supernatural powers, guaranteed spiritual results, or guaranteed life changes (e.g., “I will make your ex return”, “I guarantee job in 7 days”, “I can remove black magic”). • Use protected titles such as “doctor”, “psychologist”, “therapist”, “counsellor”, or similar, unless legally entitled and permitted under applicable law. Practitioners must clearly state their qualifications, training, and limitations in their profile and during Sessions, and must not misrepresent their expertise or affiliations. 3.3 Duty to Refer If a Practitioner reasonably believes that a Client may be experiencing: • Suicidal thoughts, self harm urges, or severe emotional distress • Severe trauma, psychosis, or other serious mental health concerns • Any condition that requires licensed medical or mental health intervention the Practitioner must gently and clearly encourage the Client to seek help from a qualified medical or mental health professional, and must not attempt to manage such situations beyond their scope. 4. Professional Conduct & Session Standards 4.1 Dedicated, Distraction Free Sessions Practitioners must ensure that each Session is conducted with full attention and professionalism. Specifically, Practitioners must: • Maintain a quiet, private space with no interruptions (no family members, pets, background noise, phone calls, etc.). • Use a neutral, non distracting background (no clutter, no inappropriate visuals, no politically sensitive or controversial content). • Dress in professional attire (no sleepwear, no revealing or inappropriate clothing). • Refrain from eating, smoking, chewing, or engaging in other distracting activities during Sessions. • Keep their camera on during video Sessions, except in cases of genuine technical issues or Client requested audio only Sessions. • Avoid multitasking (no checking messages, emails, social media, or other apps during the Session). 4.2 Technical Requirements Practitioners must ensure: • A stable internet connection and working audio/video setup. • A device (phone/laptop/desktop) that supports clear video and audio. • Basic technical readiness (testing camera, mic, and internet before Sessions). Repeated technical failures that disrupt Sessions may be treated as a breach of professional standards. 4.3 Punctuality & Attendance • Practitioners are expected to join the Session room 3–5 minutes before the scheduled start time. • A Practitioner will be considered late if they join more than 5 minutes after the scheduled start time. • A Practitioner will be considered a no show if they: o Do not join the Session at all, or o Join more than 10 minutes late. Consequences: After 2 no show/late joining incidents (as defined above), the Platform reserves the right, at its sole discretion, to: • Issue a warning, • Impose a penalty, • Temporarily suspend, or • Remove the Practitioner from the Platform. 4.4 Cancellations & Rescheduling by Practitioners • Practitioners may cancel a Session only if they do so at least 2 hours before the scheduled start time. • Cancelling with less than 2 hours’ notice is not permitted; if the Practitioner does not join the Session, it will be treated as a no show. • Practitioners must not cancel more than 2 Sessions in a calendar month (whether last minute or otherwise). Exceeding this limit may result in penalty, suspension, or removal, at the Platform’s discretion. • Frequent cancellations, even if technically compliant, may be reviewed as a pattern of unreliability. 4.5 Client No Shows • If a Client does not join the Session, the Practitioner will still be considered to have rendered the Session and will be paid as per the Platform’s payout policy if the Client is charged for the Session. • Practitioners must wait in the Session room for a reasonable time (at least 15 minutes) before marking the Client as absent, unless otherwise instructed by the Platform. 5. Confidentiality & Data Protection 5.1 Client Confidentiality Practitioners must treat all Client information as strictly confidential. This includes: • Identity and contact details • Session content, disclosures, emotions, and personal history • Any notes, recordings, screenshots, or other records relating to the Client Practitioners must not: • Share, discuss, or disclose any identifiable Client information with any third party. • Post about Clients on social media, messaging apps, or any public/private forum, even in anonymised form, without explicit written consent from the Client and prior approval from the Platform. • Use Client stories, testimonials, or case examples for personal marketing without written consent and Platform approval. 5.2 Notes & Records Practitioners may maintain minimal, non identifying notes solely for their own professional use, subject to: • The Platform’s Privacy Policy, • Applicable law, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act), and • The principle of data minimisation (no unnecessary personal data). Such notes must not contain names or direct identifiers and must be stored securely. Practitioners must delete such notes upon termination of their association with the Platform or upon the Platform’s request. 5.3 No Recordings Without Consent Practitioners must not audio record, video record, or screenshot any Session without: • The Client’s explicit prior consent, and • Compliance with applicable law and Platform policies. Even with consent, such recordings must not be uploaded, shared, or used in any way that violates confidentiality or data protection obligations. 6. Off Platform Conduct, Contact & Payments 6.1 No Off Platform Bookings or Poaching Practitioners must not: • Arrange, solicit, or accept any paid Sessions outside the Platform. • Encourage Clients to book directly via phone, WhatsApp, email, UPI, bank transfer, or any third party app or website. • Share their personal contact details (phone number, personal email, WhatsApp, Instagram, Facebook, Telegram, etc.) with Clients, or seek Clients’ personal contact details for off Platform communication. • Refer Clients to third parties, other practitioners, external courses, events, spiritual groups, or products (whether paid or free) during or after Sessions. • Attempt to build personal relationships with Clients beyond the professional healing relationship (including romantic, sexual, financial, or business relationships). All communication, scheduling, and payments must occur only through the Platform, unless the Platform explicitly permits otherwise in writing. 6.2 No Personal Brand Promotion Practitioners must not: • Promote their own website, social media handles, YouTube channels, podcasts, courses, events, or other businesses during Sessions, in app chat, or in their Profile. • Use the Platform’s name, logo, brand, or Client testimonials in their personal marketing without prior written permission from the LLP. • Display any external links (including social media, payment links, APK downloads, gambling apps, or other websites) in their Profile or communications. Profiles must contain only accurate, professional information about qualifications, modalities, and experience, as approved by the Platform. 6.3 No Inappropriate Solicitation Practitioners must not: • Aggressively upsell additional Sessions, packages, or services. • Solicit tips, gifts, donations, crypto, or any form of voluntary payment outside the stated Session fees. • Solicit Clients for any other business, course, event, spiritual group, or personal venture. • Engage in any romantic, sexual, or emotionally manipulative behaviour or solicitation. Any such behaviour will be treated as a serious violation of this Code. 7. Profile Content & Prohibited Material Practitioners’ Profiles are part of the Platform’s public face and must reflect professionalism and trust. Practitioners must not include in their Profile, bio, photos, or any content: • Inappropriate, revealing, or offensive photos or descriptions. • Defamatory, hateful, or discriminatory language targeting any individual, community, religion, caste, gender, or group. • Politically sensitive or controversial content. • Misleading claims about qualifications, certifications, affiliations, or outcomes. • Links to gambling apps, APK downloads, external websites, social media, payment links, or any content that may be fraudulent, phishing related, or unsafe. • Any content that violates applicable law or the Platform’s Terms and Conditions. The Platform reserves the right to edit, hide, or remove any Profile content that it deems inappropriate, misleading, or inconsistent with this Code. 8. Policy Violations, Enforcement & Consequences 8.1 General Enforcement The Platform takes all breaches of this Code seriously. The LLP reserves the sole and absolute discretion to: • Investigate any complaint, report, or suspicion of misconduct. • Issue warnings to Practitioners. • Temporarily suspend Practitioners from the Platform. • Permanently remove or delist Practitioners. • Withhold or forfeit payouts in cases of fraud, serious misconduct, or material breach. • Report matters to relevant authorities where required by law. There is no graded sanction model; the Platform may choose any action based on the nature, severity, and frequency of the breach. 8.2 Gross Misconduct (Immediate Termination) The following behaviours will be treated as gross misconduct and may lead to immediate termination and permanent removal from the Platform, without prior warning: • Sexual harassment, exploitation, or any form of sexual or romantic solicitation. • Fraudulent billing, identity fraud, or impersonation. • Severe confidentiality breaches (e.g., sharing identifiable Client information publicly or with third parties). • Encouraging self harm, suicide, or dangerous practices. • Any act that exposes the Platform, Clients, or other Practitioners to legal, reputational, or safety risks. The Platform’s decision in such matters shall be final and binding. 8.3 No Appeal Mechanism All enforcement actions under this Code are at the sole discretion of the Platform. There is no internal review or appeal mechanism. Practitioners may contact the Platform for clarification, but the final decision rests with the LLP. 9. Training, Updates & Acknowledgment 9.1 Training & Orientation Practitioners must complete any training, orientation, or informational sessions notified by the Platform from time to time. Participation may be required as a condition of continued access to certain features or the Platform itself. 9.2 Updates to This Code The LLP may update, amend, or replace this Code at any time, at its sole discretion. Updated versions will be made available to Practitioners via the Platform or other communication channels. Continued use of the Platform after any update constitutes acceptance of the revised Code. Practitioners are encouraged to review this Code periodically. 9.3 Deemed Acceptance By accessing, logging into, or using the Platform after being provided this Code (or any updated version), Practitioners are deemed to have read, understood, and agreed to be bound by this Code. 10. Governing Law & Jurisdiction This Code shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Code shall be subject to the exclusive jurisdiction of the courts in Delhi, India. 11. Contact For any queries, notices, or clarifications regarding this Code, Practitioners may contact the Platform through the contact channels provided on the Platform.