Cookie Policy

This Cookie Policy explains how AHAM NIRVANA (“we”, “us”, “our”) uses cookies and similar tracking technologies on the AHAM NIRVANA website (https://AhamNirvana.com/) and mobile application (together, the “Platform”). It forms part of our Privacy Policy and should be read together with our Terms of Service. 1. What are cookies and similar technologies? Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit the Platform. They help us recognise your device, remember your preferences, keep you logged in, understand how the Platform is used, and deliver relevant content and functionality. We also use similar technologies such as pixels, tags, scripts, local storage, and device identifiers (collectively, “tracking technologies”) for the same purposes. 2. Why do we use cookies? We use cookies and tracking technologies to: • Enable core functions (login, session management, security, load balancing). • Remember your choices (language, UI preferences). • Measure traffic and usage patterns to improve performance and user experience. • Support analytics, error monitoring, and product improvements. • Where permitted by law and with your consent where required, deliver relevant promotional content and measure campaign effectiveness. 3. Types of cookies we use We use the following categories of cookies: 3.1 Strictly necessary cookies These cookies are essential for the operation of the Platform and enable core functions such as account login, session management, authentication, security, and accessibility. These cookies cannot be disabled through our cookie settings, as the Platform may not function properly without them. 3.2 Analytics and performance cookies These cookies help us understand how visitors use the Platform, measure page visits and interactions, monitor performance, and identify technical issues. We use this information to improve the Platform and user experience. These cookies may be set by us or by third party analytics tools, including Google Analytics and Hotjar. 3.3 Functional cookies These cookies remember your choices and preferences, such as login details, language settings, or user interface preferences, so we can provide a more personalized experience. 3.4 Marketing or advertising cookies Where applicable, these cookies may be used to deliver relevant promotional content, measure the effectiveness of campaigns, or track engagement across websites and services. We will use these cookies only where permitted by applicable law and, where required, with your consent. 4. Third party cookies and service providers Some cookies are placed by third party service providers that help us operate, analyze, or secure the Platform. These third parties may collect information such as IP address, browser type, device information, pages visited, time spent on the Platform, and referring URLs, subject to their own privacy policies and settings. In addition to the service providers listed in our Privacy Policy (e.g. Razorpay, error monitoring tools, etc.), we specifically use the following analytics and user insights providers: 4.1 Google Analytics We use Google Analytics (provided by Google) to collect and analyse usage data such as pages visited, time spent, referral URLs, device and browser information, IP address (which may be anonymised / IP masked depending on configuration), and interaction events. Google Analytics may place cookies or similar identifiers on your device. Data may be transferred to and processed by Google on servers outside India, including in the United States, in accordance with Google’s terms and privacy policy. Google acts as a service provider / data processor for analytics on our behalf, subject to contractual safeguards. You can learn more about Google’s data practices and opt out mechanisms via Google’s settings and the Google Analytics Opt out Browser Add on (where available). 4.2 Hotjar We use Hotjar (provided by Hotjar Ltd.) for behaviour analytics and user feedback, which may include heatmaps, session recordings, conversion funnels, and surveys. Hotjar may collect technical and usage data (such as IP address, device type, browser, screen size, pages visited, time on page, clicks, scrolls, and form interactions) and, where applicable, may mask or exclude certain fields to reduce identifiability. Data may be transferred to and processed by Hotjar on servers outside India, in accordance with Hotjar’s terms and privacy policy. Hotjar acts as a service provider / data processor on our behalf, subject to contractual safeguards. You can opt out of Hotjar data collection via Hotjar’s opt out page or by disabling relevant cookies in your browser. For more details, please review the privacy policies of Google and Hotjar available on their respective websites. 5. How to manage or disable cookies You may manage or disable cookies through your browser settings or, where available, through our cookie preference tool. If you disable certain cookies, some features of the Platform may not function correctly or may become unavailable. Most browsers allow you to: • View and delete cookies stored on your device; • Block all cookies or third party cookies; and • Set preferences for specific websites. Please note that disabling analytics or marketing cookies may limit our ability to personalise content or measure performance, but strictly necessary cookies will still operate to keep the Platform functional and secure. For Google Analytics opt out, you may use the Google Analytics Opt out Browser Add on (where available) or adjust your Google Ads settings. For Hotjar, you may use Hotjar’s opt out page. Links to these tools can be provided on request or via our support channel. 6. Updates to this Cookie Policy We may update this Cookie Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. The updated version will be posted on the Platform with a revised “Last Updated” date, and material changes will be notified in accordance with applicable law. 7. Contact and grievance redressal For questions, complaints, rights requests, consent withdrawal, or grievances relating to cookies or personal data, you may contact AHAM NIRVANA through the designated grievance channel below: • Grievance Officer: Priyanka Ray • Email: priyanka.ray@ahamnirvana.com This Cookie Policy is governed by the laws of India. Subject to any valid arbitration arrangement or mandatory legal requirement, matters relating to this Cookie Policy shall be subject to the courts having jurisdiction in Delhi, India, in line with the governing law and jurisdiction clause set out in the Terms of Service.